EU SHIPPING & DELIVERY

Our Shipping Promise and Delivery Promise

In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.

Delivery & Pricing

FREE STANDARD SHIPPING on all orders over £75 to UK, Ireland, france & Germany. 4-7 BUSINESS DAYS. Flat rate shipping Elsewhere.

Stylist Shipping Rates

Looking for Stylist Shipping rates? Login to the Stylist Lounge to get the details.

Order Delivery Flow

Please note – the cut-off times for the following table is 12pm (noon). Express Orders placed after 12pm will require 1 additional shipping day.

Place order

Preparing order for pickup

Order in transit

Delivered to residence/business

Shipping Destination

Shipping Rates

Order processing time
in our warehouse

Time from shipping
until delivery

  • United Kingdom
  • France
  • Germany
  • Republic of Ireland

Standard Shipping *
Orders over £75: free shipping
Orders under £75: £4.95

Express Shipping
All orders: £11.95

1-2 Business Days

Standard Shipping
2 - 3 business days

Express Shipping
1-2 Business Days

* Please note, shipping to The Channel Islands carries a flat rate fee of £4.95.

Want to deliver elsewhere?

Standard Shipping
£4.95 Flat Rate

Express Shipping
n/a

1-2 Business Days

3-5 Business Days

FAQs

  • We guarantee to process all in stock items within 1-2 business days from your order date. Please note that carriers do not count Saturdays, Sundays and Bank Holidays as delivery (business) days.
  • During new product launches, introductions and Christmas season, we guarantee to process your order within 3 business days of your order date.
  • Orders placed after 12 noon GMT, please allow for 1 additional business day for processing (excluding bank holidays).
  • All orders submitted over the weekend will be processed the next business day.
  • While your order is processing, you may see the processing status in your Account. Once your order has been shipped, this status will update to shipped and you will receive a shipment confirmation email.
We use a variety of carriers to deliver your orders across Europe.

Standard Shipping:
DPD
Standard shipping is the most economical option for our customers. Most orders are delivered within 3-5 business days after your order is placed (2-3 business days after it ships from the warehouse). For example, if your order is placed on Monday before noon GMT, your order will physically begin moving through the carrier's network on Wednesday at the latest.

DPD Pickup
Not going to be at home for a delivery? Customers can have their order delivered to the nearest DPD Pickup point. Simply choose deliver to pick up point from the ‘in flight’ options available through the text and email notifications on the day of delivery. For more information on this feature, click here

DPD Predict
One-hour delivery window notified by text and email so you don’t have to wait in all day. You can also watch the progress of your parcel on a real-time map and have access to a number of ‘in-flight’ options including delivery to a neighbour, safeplace, alternative delivery date or upgrade. For more information on this feature, click here

Express Shipping:

DHL
Need your order in a hurry? Select Expedited shipping to guarantee delivery! Please note that delivery is next day from date of shipping, and not from date of order. Orders must be submitted before 12 PM (noon) to have the best chance to be delivered the next business day.

Nightline
Nightline is our delivery partner for all orders shipping to Northern Ireland.

We currently only offer shipping to the following countries:
Austria, Belgium Czech Republic, Denmark, Finland, France, Germany, Ireland Rep Of, Italy, Luxembourg, Netherlands, Poland Portugal, Spain Sweden, United Kingdom (inc. BFPO) and the Channel Islands

Please note we do not currently ship to: Gibraltar, Canary Islands, DOM-TOMs or PO Boxes.

Please see DPD Carrier Holiday Schedule chart.
https://www.dpd.co.uk/content/about_dpd/delivery_schedule.jsp

Please note that DHL does not deliver on local Bank Holidays.

Yes we do. However, due to additional customs administration, all Channel Islands orders are consolidated and are only shipped every Tuesday & Friday from the warehouse. Please take this into consideration when placing your order. Our standard shipping service takes 3 full business days from the day we ship from our warehouse.

Helpful Resources