• Enjoy free exchanges and returns! Return your item, no questions asked within 30 days of your original ship date.
• We are happy to refund you the original price paid of the item including VAT to your original form of payment or Store Credit. Original shipping charges will not be refunded. If you choose to be refunded to Store Credit within 30 days, you will also receive a £3.95 shipping and handling incentive to apply to a future order. We will even provide you with a pre-paid return shipping label to make the process that much easier.
• After 30 days, but within 90 days of the original ship date, we are happy to assist you with any items that did not meet your expectations.
• Refunds to Store Credit are available for the original price paid including VAT. Original shipping charges will not be refunded. Cash refunds are not available after 30 days. Replacements and Exchanges are available for 90 days. We will even provide you with a pre-paid return shipping label to make the process that much easier.
• Returns or exchanges are accepted on unworn items in resalable condition (excludes sale items, Trunk Show Specials, Display Items and Business Supplies, which are Final Sale). Items must be returned in the original packaging and accompanied with original proof of purchase. Items not in their original packaging are subject to a 15% restocking fee. Final Sale items can not be returned.

Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the shipping or billing address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.

Start with your Stylist. She can easily process most returns, replacements and exchanges online for you.

Within 1 business day of your Stylist submitting your return request, she will email you a Collect+ returns shipping label to return your purchase to Stella & Dot.

If you don’t know your Stylist, please contact Customer Services and we will be happy to assist you.

Your Stylist can assist you in processing any returns for items purchased with Style Rewards. Any unworn items purchased with Style Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 40% off credit can be refunded to your original form of payment for 30 days or to Store Credit for 90 days. Original shipping will not be refunded. You are welcome to use your 40% off Credit on a future order, however you will need to contact Customer Service for assistance with this.

Simply apply the shipping label emailed to you by your Stylist or our Customer Services team to the outside of your box. Items must be returned in the original packaging and accompanied with the original proof of purchase. The box in which the items were originally shipped can be reused if the size is still appropriate.

Start with your Stylist. After your Stylist processes your return, she will email you a returns shipping label to return your purchase to Stella & Dot. In addition, you can find your label by logging into your Stella & Dot account and visiting Order History - Returns. You will see a link to print your Collect+ return shipping label under the associated return order number.

We use Collect+ to process our returns – you will need to attach the Collect+ Returns Shipping label to your package and drop off at one of 5,000 drop off locations nationwide.

As soon as we receive your returned items at our Returns Centre, we will gladly process your refund. Please allow 7 business days for your return shipment to arrive at our Returns Centre once you drop it off at a Collect+ location.

Once we process your return, you will see your refund payment after 7-10 business days depending on your issuing bank.

If you paid your Stylists with cash or a cheque, your Stylist will need to refund you directly.

It’s Simple. If you purchased an item through a Stylist or from our website, and you are not pleased with how the item has worn, simply give us a call and we'll make it right!
All our products may be returned for replacement due to a manufacturer's defect, with your original proof of purchase:

To replace an item due to a manufacturer's defect, please contact your Stylist who can assist you. After 90 days, please contact Stella & Dot Customer Services for assistance.
Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.

Please contact our Customer Services team and we will be happy to help you. Customer Services can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.

During the Christmas/Holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.