Order Information

Once you've done your shopping, checking out is super easy and fast! You can always view what you've purchased by clicking the shopping bag icon at the top of the page. Once you are ready to check out, click on the "Proceed to Checkout" button to place your order. If you have questions, please contact your stylist.

We accept Mastercard, VISA and American Express. Orders are billed as they are placed.

In order to get the best service we encourage you to place your order online. We understand, however, that this is not always an option. In this case, we recommend contacting your Stylist directly to place orders by phone or fax.

Unfortunately, once an order has been placed we are unable to update any of the order information. This includes changing the ship to or bill to address, payment information or adding additional items to your order. You may cancel your order and obtain a refund before we process the order at our Distribution Center, normally within 15 minutes of placing an order. If your order status still reflects “Submitted,” immediately contact the Delight Center to cancel your order. Once an order is processed, it cannot be cancelled or changed.

Although we make every effort to keep sufficient stock of the items listed on our site and in our catalog, occasionally we do sell out of certain products. If this is the case, the website will show the expected ship date. You can go ahead and place the order and it will ship immediately once it is back in stock, or you can add the item to your Wishlist and place the order at a later date.

Currently we do not offer gift certificates online but we are working diligently to give you this option soon. Stay tuned for details!

By creating an account, you will be able to check on the status of your orders, create Wishlists and reap other great Stella & Dot benefits. You may access your account by using your email address and a password that you have created. Only you will have access to this information.

You will receive an order confirmation once your order has been placed. A shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You can always ask your Stylist to check their personal web tracking service.

The sales tax is calculated based on the location of the "Ship To" address.

Of course! Sign in to your Stella & Dot account and add the desired items to your bag. The items will be saved in your bag so you can come back later to purchase.

The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Stella & Dot.