careers

Current Vacancies

• Field Development Coach / Training Manager
• France Country Manager
• Customer Services Associate – Bilingual English and French

IT'S ABOUT THE PEOPLE.

Does mediocrity and 'it's good enough' thinking make you cringe? Are you a passionate, driven expert in your domain and ready to take charge in a key role? Then, let's talk. We've built a world-class company by partnering with people like you who've put us on the Inc. 500 'Fastest-Growing Company' list and the global billion d ollar brand fast track. Seem like a good fit?

Who are we?
Join a world-class, profitable, explosive growth company with a seasoned executive team. Stella & Dot is boutique style Jewelry Company that sells online and through work from home, Independent Consultants at in home trunk shows. We are re-inventing the $100 Billion home-based business channel by combining the best of e commerce, social networking and retail with irresistible style and exceedingly personal service. Our mission is to revolutionize entrepreneurial opportunities for women (and a few good men) by reinventing the category and creating the modern business opportunity, our social selling platform. Stella & Dot has been featured in The Sunday Times, Daily Mail and in countless fashion magazines such as Vogue, Harpers Bazaar, Grazia.

Please email a copy of your C.V. and a brief covering letter, listing the job title as subject line to: ukcareers@stelladot.com

JOB TITLE: Field Development Coach / Training Manager

REPORTING: Country Manager UK

LOCATION: London, UK

The Role

Have a love for style and an even bigger love of people? A Field Development Coach plays a critical role in serving our mission of giving every woman the means to style her own. You will serve as the liaison between our field Stylists and home office, providing the field with coaching and support and the Home Office with insight into strategy, promotions and communications. This position requires an action-oriented, exuberant training professional who derives joy from seeing others succeed, is ambitious and gains energy from a busy scheduled. The Field Development Coach will work to increase Stylists’ engagement level, activity, productivity and retention by identifying future leaders and providing them with effective business coaching and professional development. They will also need to regularly conduct in home trunk shows with Stella & Dot so they can authentically coach our field. A Field Development Coach communicates with Stylists primarily via phone, teleconference, Skype and webinar tools with in and out bound 1 on 1 and team coaching series.  Travel is expected for this position as well as regular time in our HO in London.

Primary Job Responsibilities

• Co-ordinate and deliver phone and web based trainings covering topics, from "New Stylist Training" through Leadership Tips
• Proactively direct emerging leaders to training series
• Create and adapt training materials
• Identify emerging leaders without existing support and coach them in a limited time, goal oriented relationship of accountability
• Provide timely replies to coaching email and phone calls
• Work with our Head Office team and our US team to support target market development by: Identifying geographical areas in need of field trainings
• Identify and elevate success stories for use in company-wide events and marketing initiatives
• Identify successful stylists to participate in scheduled training series
• Contribute strategic ideas and field perspective to the Home Office to drive training content, national incentives, recognition, annual conferences and regional trainings.
• Generate opportunities to improve and simplify processes, and take the initiative in innovative ideas to increase recruitment, retention, revenue and activity of our stylist base.

Specifically, you must have:

• A positive attitude and the energy to offer coaching and training with enthusiasm – be joyful!
• Bachelor’s Degree in humanities, marketing, communications, or business or other relevant aread
• 10+ years’ experience in any of the following related fields: retail, sales, training, development, leadership and management
• Passion and a connectivity for Stella & Dot’s mission, boutique-style product and sales channel.
• Demonstrable interpersonal skills with a diverse Stylist base
• Demonstrable conflict resolution, negotiating, and de-escalation skills
• Ability to communicate information (email & verbally) accurately, professionally and clearly with an authentically enthusiastic cadence
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Ability to approach problems logically & rationally
• Action oriented and self disciplined
• Organized and detail oriented

Compensation

Competitive compensation, including base salary, and performance based bonus depending on experience.

JOB TITLE: France Country Manager

The Role

As a key member of our European executive team, you will report directly to our COO (European Managing Director), and will be responsible for our salesforce development and sales execution in France.
As the France Commercial Director you will be expected to hit or exceed our revenue growth plan in France by developing and driving an independent salesforce of Stella & Dot Stylists. Stella & Dot is about more than just beautiful jewellery and accessories: you will be the face and voice of Stella & Dot in France, and will inspire our stylists with our mission to give every woman the opportunity to style her own life, and create flexible entrepreneurial opportunities for women everywhere. We need a sales leader who can spread that vision for our brand in France but also roll up her or his sleeves and drive our sales growth with a sense of urgency. Stella & Dot goes beyond traditional direct sales: our use of the web and online and mobile social selling requires a thoroughly modern understanding of sales.
Launching our business in France represents an exciting opportunity to be part of the founding team in Europe as we build what we believe will be the most compelling and innovative business in the rapidly growing social selling space.
We expect the France Commercial Director to:

Get the team in place

• Start-up and develop the stylist base through a variety of avenues, including regional recruiting events, local guerilla marketing tactics and online lead generation.
• As we grow, work with our marketing team in London to proactively drive regional market development through targeted trunk shows, opportunity events, local media/PR and extensive web and online communication targeted at key cities.
• Over the long term, as the business scales, hire, manage and develop a team of regional Field Development Managers and Field Coaches to further grow the stylist base as well as train and coach our new stylists and leaders.

Train and motivate

• One-on-one and at group events, connect with and motivate our stylists as a true sales leader: give them the vision and the detailed plan to start up and develop their business.
• Provide coaching and training on party plan techniques and our product line and promotions. Use our web presence and conference calls to deliver video training, coaching and Q&A.
• Train our stylists on the use of personal websites, social media such as Facebook and online and email marketing tools and techniques to maximize their sales and recruiting.
• Proactively practice the party plan techniques, training concepts and recruiting approaches of Stella & Dot by actively holding home trunk shows. Proactively use various social media to demonstrate how to connect with and recruit stylists. Adjust and change our training programs, incentives and product focus as appropriate to fit with the specific needs for the German market.

Hit our sales goals

• Develop compensation and incentive programs for our internal team to ensure maximum sales productivity and stylist recruiting. Continually coach and develop our internal team.
• Implement sales programs, incentives and recognition awards with our stylist teams to maximize their activity, trunk show productivity and sponsorship.
• Monitor sales metrics by region, cohort and stylist team, and work one-on-one with key stylist leaders and high potential new sellers to achieve our goals.

The Person

The France Commercial Director may be an experienced direct sales executive, or will bring multi-level sales-focused experience from the fashion, beauty or lifestyle space. He or she will be a commercially-astute and well-connected business professional with strong intellectual capability, a well developed sensitivity to ‘métier’ and a love for our product which will enable him or her to be an ambassador for our brand. will most likely be anmay be experienced direct sales executive or will have sales-focused experience in the fashion, beauty or lifestyle space. . We also expect that she or he will be used to working in a modern sales environment, and will be able to ensure our stylists maximize the more traditional in-home sales channel as well as e-commerce and online and mobile social-selling opportunities. Our stylists operate personal websites and we actively sell and recruit via advertising on Facebook and other social media; we expect our France Commercial Director be highly sensitive to our brand, to understand the power and potential of the web and online social media and understand how to help our stylists maximize those tools.
We are looking for someone who is “hungry” for an entrepreneurial opportunity, someone who thrives on building a new business: we are an entrepreneurial growth company…this is not a corporate admin role! We have a high degree of urgency, no bureaucracy around our decision-making and we act immediately. It is critical that our France Commercial Director shares that energy and drive.
We expect the France Commercial Director to have:

Skills and characteristics

• Excellent public speaking skills in front of large and small audiences, with ability to motivate as well as clearly communicate detail.
• Ability to be a sales leader and not a sales hammer- get results with motivation, training and recognition with a commission only, part time sales force.
• Passion for fashion and our boutique style product. You must be able to well represent the S&D brand.
• A passion for our mission, to providing entrepreneurial opportunities for women everywhere.
• Positive attitude, passion and commitment to excellence.
• Strategic thinking- sets, communicates and manages priorities in accordance with company goals.
• Thoroughly modern digital skills, from Microsoft Office to web-based tools and social media.
• Unstoppable confidence. Ability to achieve the impossible!
• Integrity. Open, honest and direct style. Conviction to always do the right thing.

Education and experience

• Bachelor’s degree from top tier institution preferred
• Minimum of 5-10 years full-time, sales management experience
• Demonstrated success in building and running a field sales team across France
• Experience developing sales budgets, targets and forecasts and managing sales performance through programs and incentives
• Knowledge of direct sales, home party planning, consultant/distributor sales model from a field perspective or corporate environment preferred but not required

JOB TITLE: Customer Services Associate – Bilingual English and French

REPORTING: Head of Operations

LOCATION: Hammersmith, London

The Role

A Stella & Dot Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Stella & Dot Customers and Stylists. This vital position requires an action-oriented, flexible problem-solver who will assist customers and Stylists in expediting orders and correcting post-sale problems. Communicate with customers and Stylists primarily via phone and email, and utilizes a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast-paced environment.

As part of our growing Customer Service team in the UK, we are looking for a talented individual who can hit the ground running and grow with us as we build our team. You will be handling calls from the UK and France as we expand both from customers and Stylists and direct consumers.

Key Responsibilities

Handle escalated calls and complaints including issues relating to policy and procedures, compliance, commission and returns.

• Use judgment and guidelines provided by Stella & Dot to properly provide credits and escalate issues
• Handle customer and stylist questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email.
• Communicate with customers and stylists using web-based tools and demonstrate professional proficiency in typing and grammar.
• Follow up and provide thorough, closed loop service on issues that cannot be addressed in a single call
• Appropriately document all transactions and pertinent interactions.
• Adhere to structured workday schedule to provide maximum incoming call coverage.
• Meet or exceed monthly productivity measures (Availability, Logged In hours, Calls per day, etc.)
• Develop broad working knowledge of Stella & Dot practices and operations, and demonstrate continued and consistent proficiency in the skill sets utilized within the Call Center.
• Participate in team meetings and required training.
• Perform other duties as assigned by management.

Education and Experience

• Bachelor’s Degree or equivalent work experience
• 1 – 2 years customer service experience
• Good IT Skills with Word, Excel, Email and other systems

Communication Skills

• Ability to communicate (orally & written) correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills - ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customer issue without distraction to resolution
• Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal skills with a diverse customer base
• Demonstrable conflict resolution, negotiating, and de-escalation skills
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions

Problem Solving Skills

• Demonstrable ability to use judgment and logic to determine issue resolution
• Demonstrable ability to research complex issues using multiple systems
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
• Ability to approach problems logically & rationally
• Action oriented and self disciplined
• Organized and detail oriented
• Ability to quickly & effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations.

Personal Qualities

• Able to cope with a fast paced, ever changing environment
• Have a passion and interest for fashion and our fabulous product
• Excited to be part of a start up and be all hands on deck
• Can cope with ambiguity
• Good eye for detail
• Flexible, willing pair of hands for our growing office
• Be an ambassador for our brand