Careers


IT'S ABOUT THE PEOPLE

Does mediocrity and 'it's good enough' thinking make you cringe? Are you a passionate, driven expert in your domain and ready to take charge in a key role? Then, let's talk. We've built a world-class company by partnering with people like you who've put us on the Inc. 500 'Fastest-Growing Company' list and the global billion dollar brand fast track. Seem like a good fit?

Please email a copy of your C.V. and a brief covering letter, listing the job title as subject line to: ukcareers@stelladot.com

Who are we?

Join a world-class, profitable, hyper growth company with a seasoned executive team. Stella & Dot is a boutique style jewellery company that sells online and through work-from-home Independent Consultants at in home Style Sessions. We are re-inventing the $100 Billion home-based business channel by combining the best of e-commerce, social networking and retail with irresistible style and exceedingly personal service. Our mission is to revolutionise entrepreneurial opportunities for women (and a few good men) by reinventing the category and creating the modern business opportunity, our social selling platform. Stella & Dot has been featured in The Sunday Times, Daily Mail and in countless fashion magazines such as Vogue, Harpers Bazaar and Grazia.

Overview

We are growing – fast! Stella & Dot launched in Europe in 2011 and is already impacting the lives of over 4,000 independent business owners who have collectively earned over €11m in commission.

You will be part of a team that is leading an innovative business model that combines online & in-home style sessions, social shopping, and ecommerce. You will drive overall brand and acquisition initiatives to enable our Stella & Dot Stylists to grow their businesses with marketing materials, event marketing, and digital marketing and ecommerce campaigns. Stella & Dot is a people company above all else, and our mission is the success of our independent business owners.

You will be a strategic, creative, and resourceful leader who can also roll up your sleeves to make things happen – over time, you will build out a team of rockstars to further our mission.

The ideal, candidate will have a unique combination of, a) the passion and ability to build a European lovemark brand b) a driven, entrepreneurial spirit, ready to innovate an industry with a powerfully modern approach focused on social commerce and  (c) a love of people and extraordinary leadership skills. If ‘mediocrity’ and  ‘just good enough’ make you cringe, if you are an optimist by nature, uber strategic, driven and ready to take charge in building a world-class brand, this could be the role for you.

THE ROLE // Web Content Developer

LOCATION // Hammersmith, London

ABOUT THE ROLE:

Help Stella & Dot build beautiful and fully responsive Webpages! As a web content developer, you will specialise in building responsive and elegant HTML emails and pages that scale to thousands of users and in 3 different languages. You will be responsible for supporting the Marketing team on all online marketing initiatives, digging into our various cms systems to publish content. As part of the UX team, you will collaborate with designers to refine the visual language and create innovative, inspiring products that people love to use.

KEY RESPONSIBILITIES:

  • Implement and update highly designed marketing pages via our various cms systems.
  • Code responsive emails for our marketing mailing list
  • Optimise web pages to maximize speed and scale.
  • Be a champion of mobile first development - executing pages that elegantly scale from large desktop to small format phones using the Bootstrap front-end framework.
  • Collaborate with designers, various stakeholders, and engineers to deliver the best experiences.
  • Develop prototypes quickly
  • Keep up with the latest and greatest HTML/CSS trends

QUALIFICATIONS:

  • Strong Fluency coding HTML & CSS.
  • Fluent in Sass/LESS
  • Proficient understanding of JavaScript frameworks such as AngularJS and librairies such as JQuery
  • Experience using Twitter Bootstrap
  • An understanding of flexible grid systems
  • Must be able to demonstrate ability to code beautiful web based content.
  • Ability to work to a deadline, results driven production environment.
  • Ability to solve problems
  • Proficiency with design tools such as Photoshop and Illustrator.
  • Familiarity with using GIT/Bitbucket or other version control systems
  • Impeccable attention to detail.
  • Design background is a plus
  • Knowledge of SEO practices a plus

Top

THE ROLE // Junior Designer for Graphics and Web

LOCATION // Hammersmith, London

ABOUT THE ROLE:

Reporting to the Lead Creative for Graphics and Web and supporting our newly launched European markets, UK, France, Germany and Ireland the position requires superb layout, typography and html coding skills with a good understanding of CSS for a wide range of web pages, brand pages, emails and general graphics used across the site in our B2B and B2C campaigns. You will be able to take direction for creative produced and follow brand guidelines. This position will be in a team of 3.

KEY RESPONSIBILITIES:

  • Understand creative vision of department.
  • Concept, design and execution of creative projects as briefed
  • Ensuring all design and coding projects are executed within time line and schedule.
  • Designing for different mediums such as web, print, email, mobile, apps and iPad.
  • Understand the limitations of HTML CSS when creating web pages.
  • Test the usability/accessibility of page builds on various browsers.
  • Follow direction and guidelines for pre existing designs and styles to produce new web layouts and print advertorials.

QUALIFICATIONS:

  • Superb layout and typography skills
  • Passion for the fashion industry
  • A BA/Bsc (or equivalent) in graphic/multimedia design with an outstanding portfolio of examples demonstrating your creative skill set.
  • Fully conversant in Adobe Creative Suite (Illustrator/Photoshop/InDesign CS5)
  • A clear understanding of HTML
  • Ability to identify and interpret graphic design needs and follow a brief

Top

THE ROLE // Financial Accountant

LOCATION // Rotterdam, Netherlands

ABOUT THE ROLE:

This role will sit within our team of 4 in Rotterdam and have close relationships with our offices in London, Germany, France as well as USA. This position requires an action-oriented, curious, problem solving, highly detailed professional who derives joy from solving problems, and someone who is highly organised and gains energy from a busy schedule.

KEY RESPONSIBILITIES:

  • Liaising with Auditors in four EU countries
  • Assist in month-end closing together with Rotterdam finance team
  • Inventory Accounting
  • Reconciling balance sheet accounts including intercompany positions within EMEA
  • Fixed Assets management
  • Review current processes and implement improvements where necessary

QUALIFICATIONS:

  • Bachelor degree in Finance or Accounting
  • 2+ years of experience of working in an international company with exposure to business and financial issues
  • Worked in European holding/subsidiary environment and/or shared service centers
  • Knowledge of one of the larger ERP systems (SAP, JD Edwards, Navision)
  • Understanding of supply chain process / worked in a product led industry
  • Understanding of multicurrency ledgers including revaluations and translations of currencies
  • Excellent written and oral communication skills in English and preferably another European language (French, Spanish, German)
  • Excellent IT and Excel skills (pivot tables, advanced (nested) formulas)

Top

THE ROLE // Delight Services Associate – Bilingual English and German

LOCATION // Hammersmith, London

ABOUT THE ROLE:

A Stella & Dot Delight Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Stella & Dot Customers and Stylists. This vital position requires an action-oriented, flexible problem-solver who will assist customers and Stylists in expediting orders, correcting post-sale problems, first level technical support and financial questions based on our compensation plan. Communicate with customers and Stylists primarily via phone and email, and utilizes a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast-paced environment. Every Delight Service Associate maintains their own responsibility and is the first point of contact for their area of expertise. Some of those responsibilities are Payments & Fraud, Shipping & Deliveries, Product Quality & Alerts. These responsibilities rotate on quarterly basis and offer each Delight Service Associate the opportunity to deep dive into all aspects of our business and gain valuable experience in each. As part of our growing Delight Service team in the UK, we are looking for a talented German Speaking individual who can hit the ground running and grow with us as we build our team. You will be handling calls from the UK and Germany as we expand both from customers and Stylists and direct consumers.

KEY RESPONSIBILITIES:

  • Handle escalated calls, chat queries and complaints including issues relating to policy and procedures, compliance, commission and returns.
  • Use judgment and guidelines provided by Stella & Dot to properly provide credits and escalate issues
  • Handle customer and stylist questions, complaints, order and billing inquiries with the highest degree of courtesy and professionalism to resolve issues with one call/one email.
  • Communicate with customers and stylists using web-based tools and demonstrate professional proficiency in typing and grammar.
  • Follow up and provide thorough, closed loop service on issues that cannot be addressed in a single call
  • Take ownership and be accountable for your assigned responsibility, liaise with respective departments and be the first point of contact for your area of expertise.
  • Appropriately document all transactions and pertinent interactions.
  • Adhere to structured workday schedule to provide maximum incoming call coverage.
  • Meet or exceed monthly productivity measures (Availability, Logged In hours, Calls per day, etc.)
  • Develop broad working knowledge of Stella & Dot practices and operations, and demonstrate continued and consistent proficiency in the skill sets utilized within the Delight Center.
  • Participate in team meetings and required training.
  • Perform other duties as assigned by management.

QUALIFICATIONS:

  • Education/Experience:
    • Bachelor’s Degree or equivalent work experience
    • 1 – 2 years customer service experience
    • Good IT Skills with Word, Excel, Email and other systems
    • Fluent German
  • Communication Skills:
    • Ability to communicate (orally & written) correctly and clearly with all customers
    • Excellent documentation skills
    • Good comprehension skills-- ability to clearly understand and state the issues customers present
    • In hours, Calls per day, etc.)
    • Develop broad working knowledge of Stella & Dot practices and operations, and demonstrate continued and consistent proficiency in the skill sets utilized within the Delight Center.
    • Participate in team meetings and required training.
    • Perform other duties as assigned by management.
  • Customer Focus:
    • Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment.
    • Ability to empathize with and prioritize customer needs
    • Demonstrable interpersonal skills with a diverse customer base
    • Demonstrable conflict resolution, negotiating, and de-escalation skills
    • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
    • Ability to determine customer needs and provide appropriate solutions
  • Problem Solving Skills:
    • Demonstrable ability to use judgment and logic to determine issue resolution
    • Demonstrable ability to research complex issues using multiple systems
    • Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
    • Ability to approach problems logically & rationally
    • Action oriented and self disciplined
    • Organized and detail oriented
    • Ability to quickly & effectively prioritize work time in various departments to meet business need
    • Ability to maintain composure in highly escalated situations.
  • Personal Qualities:
    • Able to cope with a fast paced, ever changing environment
    • Have a passion and interest for fashion and our fabulous product
    • Excited to be part of a start up and be all hands on deck
    • Can cope with ambiguity
    • Good eye for detail
    • Flexible, willing pair of hands for our growing office
    • Be an ambassador for our brand

Top

THE ROLE // Events and Marketing Intern

LOCATION // Hammersmith, London

ABOUT THE ROLE:

You will drive overall brand and acquisition initiatives to enable our Stella & Dot Stylists to grow their businesses with marketing materials, event marketing, and digital marketing and ecommerce campaigns. Stella & Dot is a people company above all else, and our mission is the success of our independent business owners.If ‘mediocrity’ and ‘just good enough’ make you cringe, if you are an optimist by nature, uber strategic, driven and ready to take charge in building a world-class brand, this could be the role for you. You will be working at Stella & Dot during a key time for the business and supporting some key events and projects for the team in Hammersmith and Europe.

KEY RESPONSIBILITIES:

  • Assist in the planning, co-ordination, preparation and execution of all events
  • Venue and travel management.
  • Assist with general tasks relating to key events such as organising jewellery, goody bags, coffee runs, packing and set up.
  • Entering and updating data using MS Office programmes along with other general administrative duties - including registration, reporting and budgeting
  • Research sponsors, venders and gifting for events.

QUALIFICATIONS:

  • Events Management– You will provide support on a number of key events in the Stella & Dot Calendar. So, an ability to manage multiple tasks at once is key, and adapt quickly to challenging situations.
  • Organisation/Planning– ability to prioritise and plan events, use time efficiently, and develop realistic action plans.
  • Dependability – consistently at work and on time, follows instructions and company procedures.
  • Communication– ability to communicate clearly both orally and in writing.
  • Proactive Self Starter– gets things done without supervision.
  • Computer literate – knowledge of MS Office programs is essential. Strong excel skills an advantage.
  • Communication - Excellent written and verbal communication skills with good attention to detail
  • Friendly and approachable

THE CANDIDATE:

  • A bright and enthusiastic individual seeking to gain insight into events and marketing within a dynamic and entrepreneurial business.
  • A keen interest in retail and fashion would be advantageous.
  • In this role, you will also provide valuable support to a small and very dynamic team, and will be comfortable carrying out routine tasks individually and as part of a team.
  • A confident communicator, you will be happy to liaise with external stylists, in-house teams and will use your creativity to help with marketing and communication for events.
  • A passion for events management and social media marketing.

WHAT WE OFFER:

  • Opportunity to support our fashion events and marketing team at a critical time with key stylist facing business events, training, launches, workshops and celebrations for our stylists and Head office team.
  • Real live experience from day one and real responsibility.
  • References upon successful completion of the internship.
  • Fun fashion experiences including, seeing new trends, hearing from guest speakers at events, getting discounts on our jewellery etc.
  • Weekly Allowance

Top

THE ROLE // Marketing Operations Manager

LOCATION // Hammersmith, London

ABOUT THE ROLE:

Lead project manager with responsibility for managing all campaigns from inception to completion across Europe. Working with multiple teams (Creative, Marketing, Field Development, Training, Operations and Customer Service), YOU are the key to ensuring everyone is aligned and the project is delivered on time and with excellence.

KEY RESPONSIBILITIES:

  • Co-ordinating workflows and best practice for translations, websites, calendars and all additional assets for launch.
  • Working cross-functionally to align and collaborate with our NA Head Office on digital, print, social media and email campaigns for our Stylists and Customers.
  • Coordinating the site delivery to Customers & Stylists for line launch monthly.
  • Providing clarity and reduction of friction for Customers & Stylists around your projects through clear copywriting and attention to detail.
  • Providing an analytical eye and full analysis on marketing activity and Stylist/Customer behaviours.

QUALIFICATIONS:

  • Experience of working in ecommerce, with strong working knowledge of (and ability to work autonomously) on online platforms and email systems
  • Strong project management skills
  • A good academic Bachelor's degree
  • Must have good copywriting
  • Exceptional attention to detail
  • Strong analytical bias and ability to present results clearly
  • A ‘can do’ attitude and true team player – no job is too small or too much effort for you
  • A passion for driving innovation and building a business alongside your teammates
  • Must possess a high degree of proficiency with Powerpoint, Excel, Word, Microsoft office
  • You must possess a unique blend of creative, business and technical savvy

Top

THE ROLE // Operations Manager, Europe

LOCATION // Hammersmith, London

ABOUT THE ROLE:

Stella & Dot is looking for a motivated, fast-thinking and customer focused Operations Manager to join our team. As Operations Manager for Europe, you will play a critical role in ensuring we deliver the right products to the right people at the right time. You will own the relationship with our trusted 3rd Party Logistics and transportation providers as well as partnering with internal stakeholders in customer service, marketing, field development and quality & production to ensure our Stylists and customers receive a frictionless delivery experience. The role focuses on the following 4 areas:

3PL OPERATIONS:

  • Manage 3PL to contractual KPIs
  • Conduct 3PL site visits including Quarterly Business Review meetings
  • Drive continued performance improvement
  • Support Customer Service team on 3PL service related issues
  • Daily monitoring of fulfilment operations, work with 3PL to maintain the right level of service according the customer delivery promise
  • Closely monitor the operational budget on a weekly/monthly basis identifying trends, over spends taking relevant actions to mitigate and control costs.
  • Partner with marketing and field development teams to support line launches, incentives and promotional activity
  • Liaise with QC and production team in NYC to identify and act upon product quality issues.
  • Control the relationship with packaging suppliers to ensure the business is receiving the best value and service in ad ddition to ensuring sufficient supply of all packaging is maintained continuously.
  • Manage the delivery of key tactical developmental projects to improve service provided by operations team to the wider business.

COMPLIANCE:

  • Support compliance function/team to ensure all goods are entered and the correct duty and tax amount applied to all entries.
  • Monitor and ensure supplier delivery queries are managed and receipted as quickly as possible.
  • Ensure all inbound goods are processed and kitted within agreed SLAs

TRANSPORTATION:

  • Identify opportunities/carriers/services to enhance the distribution of orders to customers.
  • Support Customer Service team on transportation related issues in partnership with 3rd party transportation team.
  • Work to ensure all customs documentation is compliant, accurate and the correct duties and taxes are applied / paid.

STRATEGIC PROJECTS:

  • Warehouse migration from Belgium to UK (Swindon).
  • Support on tasks required to mitigate impact of Brexit on EU operations.

To be successful, you will have:

  • 6+ years of leadership experience in logistics and distribution.
  • Strong operational knowledge of distribution and logistics industries in Europe.
  • Hands-on experience managing mission-critical 3PL relationships.
  • Experience with e-commerce fulfilment
  • Strong customer focus and a track record of delivering best in class service levels.
  • Proven ability to build enduring professional relationships with local partners, service providers, and distributors leading to outstanding performance.
  • Experience working in a lean, highly collaborative team environment with strong talent. Must be comfortable with and embrace collaboration and communication.
  • Excellent numerical and analytical skills particularly Excel and MS Office applications.
  • Bachelor degree level or higher (preferably in business, engineering or supply chain subject).
  • Ability to travel – up to 10% of the time.

NICE TO HAVE:

  • Project management accreditation or additional operations qualifications
  • Experience with fashion and accessories fulfilment

Top